Communication And Its Effects On Employees s Perceptions...

Introduction Communication and its effects on employee’s perceptions towards organizational changes have been extensively studied. Communication, if poorly managed, can lead to negative consequences including employee’s frustration, uncertainty, change contempt (Frahm Brown (2007), Bordia, Hunt, Paulsen (2004)), psychological strain, low job satisfaction, and increase in turnover intention (Bordia, Hunt, Paulsen (2004)). If effectively managed, communication can result in multiple positive effects such as employee’s positive perception towards change process, change acceptance (Frahm Brown (2007)), perception of justice within the organization (Nese (2014)), and change-based momentum (Jansen (2004)). In this paper, I would like to explore how two communication approaches – programmatic and participatory - can be used to improve employee’s positive perceptions towards organizational changes. The paper is divided into three sections. 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